• The company's product technical service department has full-time engineers, provide all-day hotline service, is responsible for providing users with technical support and after-sales service in order to provide users with timely and effective time.
• All employees of the company have the obligation to record customer feedback, full mobilization, good customer complaints record, reflect the attitude of customer service.
• Feedback issues and processes are recorded until the customer confirms the problem.
• Increase the alarm level step by step until the general manager intervenes in excess of the problem that has not been resolved by the time limit.
£¨1£©Aftermarket installation
Free installation, commissioning and training: the main contents of the training for the basic structure of equipment, performance, the main components of the structure and principles, daily use of operation, maintenance and management, as well as troubleshooting, emergency treatment.
£¨2£©The scope and time of the warranty
Warranty is the company's products to customers.
Products since the date of receipt, equipment acceptance, the equipment warranty period of 1 year, life-long maintenance.
One month non-human failure can change the machine.
£¨3£©Response time
Equipment failure, 2 hours response, if within 48 hours has not been effectively resolved, with the same level of free equipment to customers temporary use, the parts are the original parts.
£¨4£©Active care measures
Provide complete operating instructions, maintenance manuals and maintenance-related technical documents and other documents, do not hide and repair the technical details.